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USSD Services

Instant, Accessible, and Reliable Mobile Solutions

At Nanatec, our USSD services empower businesses to connect with every mobile user, regardless of device type or internet access. From basic feature phones to smartphones, our secure, real-time, and easy-to-use USSD solutions enable seamless interactions for services like mobile banking, customer support, and data collection. Partner with us to deliver inclusive, scalable, and cost-effective mobile experiences to your entire market.

Our USSD Expertise

With over five years of experience in mobile technology solutions, our certified specialists deliver USSD systems that enhance accessibility, streamline interactions, and drive measurable business outcomes across industries.

Why Choose Our USSD Solutions?

  • Custom USSD menus for banking, payments, and customer support, increasing engagement by up to 35%.
  • Scalable USSD platforms integrated with SMS gateways and core business systems for seamless operations.
  • High-performance USSD services with 99.9% uptime, leveraging cloud infrastructure.
  • Secure USSD transactions with end-to-end encryption and compliance with PCI DSS and GDPR.
  • Data-driven USSD analytics to track user interactions and optimize service delivery.
  • Multi-language USSD support for broader accessibility and inclusivity.

Our USSD Solution Portfolio

Comprehensive USSD solutions designed to address critical business needs through mobile accessibility.

Mobile Banking USSD

Custom USSD platforms for banking services, enabling balance checks, fund transfers, bill payments, and loan applications via short codes, integrated with core banking systems.

Customer Support USSD

Interactive USSD menus for customer self-service, including FAQs, ticket submission, and status tracking, integrated with CRM systems for a unified experience.

E-Commrce USSD

USSD-based shopping platforms allowing customers to browse products, place orders, and track deliveries, ideal for low-bandwidth areas.

Healthcare USSD Services

USSD solutions for appointment scheduling, health tips, and medication reminders, improving healthcare access in underserved areas.

Agricultural USSD Services

Platforms for farmers to access crop prices, weather updates, and microfinance services, designed for rural communities with offline capability.

Custom USSD APIs

Robust APIs for integrating USSD services with third-party systems, enabling real-time data exchange and dynamic menu generation.

Our Solution Delivery Approach

A structured, flexible methodology for successful USSD solution implementation.

1

Discovery & Analysis

We conduct stakeholder interviews and assessments to understand your challenges and objectives.

2

Solution Design

We create a blueprint with system architecture, data models, and security frameworks.

3

Agile Development

We build iteratively with frequent reviews to align with business goals.

4

Quality Assurance

Rigorous testing ensures a robust, high-performing solution.

5

Deployment & Training

We deploy with minimal disruption and provide tailored training.

6

Continuous Improvement

Ongoing optimization keeps your solution aligned with business needs.

Our USSD Technology Stack

Enterprise-grade technologies powering our USSD solutions.

USSD Platforms

  • AfricasTalking USSD Gateway
  • Twilio USSD API
  • SMPP for SMS Integration
  • RESTful APIs

Back-End Technologies

  • Node.js
  • Golang
  • PHP (Laravel)
  • Python (Django)

Database Systems

  • PostgreSQL
  • MySQL/MariaDB
  • MongoDB
  • Redis

Cloud Platforms

  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Platform

Success Stories

Real-world examples of how our custom solutions have transformed businesses.

WIZ GLOBAL

A financial investment firm that specialises in providing a comprehensive range of investment products and tailored solutions designed to meet the unique needs of banking and insurance institutions, supporting their investment strategies, risk management, and long-term financial growth objectives.

worldBoots

WorldBoots is now experiencing a significantly smoother and more streamlined process when it comes to updating its stock levels, largely due to the implementation of a new inventory management and manufacturing system (ERP).

Financial Services Cloud Migration

Migrated a financial services firm's infrastructure to AWS with zero downtime, implementing robust security controls to maintain regulatory compliance. The project achieved 30% cost reduction, 45% faster disaster recovery capabilities, and enabled rapid deployment of new services.

Frequently Asked Questions

Absolutely. Our RESTful APIs and SMPP integration capabilities seamlessly connect with M-Pesa STK Push, banking APIs, ERP systems, and custom databases. Built on enterprise databases like PostgreSQL, MongoDB, and Redis for caching, we ensure real-time data synchronization. Whether you're using legacy systems or modern cloud applications, our platform integrates smoothly while maintaining data security and transaction integrity across all touchpoints.
We typically deploy custom USSD solutions within 2-4 weeks depending on complexity. Our streamlined process includes requirement analysis, development, integration with your existing systems, testing across all major Kenyan networks (Safaricom, Airtel, Telkom), and staff training. We handle all technical integrations with mobile network operators, ensuring your service works seamlessly for your customers from day one.
Absolutely. Our USSD platform is designed with robust API integration capabilities that connect seamlessly with popular systems used in Kenya including M-Pesa STK Push, banking APIs, CRM systems like Salesforce, and custom databases. We provide secure, real-time data synchronization ensuring your USSD service reflects current customer information and processes transactions instantly through your preferred payment gateways.Absolutely. Our USSD platform is designed with robust API integration capabilities that connect seamlessly with popular systems used in Kenya including M-Pesa STK Push, banking APIs, CRM systems like Salesforce, and custom databases. We provide secure, real-time data synchronization ensuring your USSD service reflects current customer information and processes transactions instantly through your preferred payment gateways.
Our backend technologies (Node.js for real-time processing, Golang for high-performance computing, Python Django for complex business logic, and PHP Laravel for rapid development) enable us to build sophisticated USSD applications. We use Redis for fast session management and caching, ensuring instant response times even during complex multi-step transactions. This technological foundation allows us to implement intricate workflows, real-time inventory management, dynamic pricing, and instant payment processing through integrated M-Pesa and banking APIs.

Let's Connect

Ready to elevate your online presence? Let's talk about your vision and build something amazing together.